• What is your online system all about?

  Our online system has been put in place for an easier and more convenient option for our customers. We understand it’s hard to know what a pharmacy may and may not stock so in saying that we’ve created an ordering system so you can order your front shop, over the counter & prescription items online. This ensures customer’s that no matter what they need – we can order it in for you.

• Please explain how I can pay for the stock that I’ve order online?

  You can pay for your stock either by coming into the store, paying over the phone or paying online through VISA, MasterCard, etc. The options will be available after you make an order.

• How do I receive my stock?

  Due to the paying methods – we are not yet going to be delivering through registered mail by Australia post. Instead, we will be offering two options – you can either pick up the stock from our store (this option is most preferred if you’re paying instore), or we can deliver the stock to you by one of our lovely staff members – this option is only available if you live near/in the local suburbs.

• How long will it take for my order to be ready to be picked up if I choose to come in store?

  If we already have the stock that you are wanting in store – you can pick it up as soon as we have received your order information and we will contact you either via email or phone to let you know it’s ready that day. If the stock you want is not in store and we have to order it in for you – it may take up to 1-2 business working days depending on our supplier. But we will always notify you on any delays and issues.

• What happens if I am not at home when my order is delivered?

  Generally with our deliveries we like to organise a time and date with you to ensure you receive your products at a convenient time. If in an emergency you’ve had to leave your home and haven’t notified us when we are delivering your stock – we will bring it back to the store and organise another date/time.

• How do I cancel an item from being ordered if I’ve changed my mind?

  If you no longer are in need of your purchased item(s) please contact us as soon as possible. Due to us not delivering through Australia post – it makes it easier for us to cancel orders.

• Can I return an item for a refund/exchange?

  We are happy to refund any products that are faulty or damaged free of charge. If you have simply changed your mind about an order you may return it and the item(s) will be fully refunded if they’re unopened and in its original packaging. Any Prescription, Pharmacist Only Medication or orally taken items cannot be refunded due to Queensland Health and Safety Regulations. Once the product has been dispatched the storage and travel conditions cannot be assured. But we are happy to dispose of any medication that is expired and/or not needed of any use.

• Can I track my order?

  Yes, there is a tracking system on the website – this will be available after your order is process. Or you can simply give us a call/message and we will notify you.

• What if I already purchased an item but DOC Chemist doesn't have it in stock?

  We strive to have a wide range of stock available at all times, but for the occasion that we do not have your product in stock it will be ordered and arrive by the next business day or two. Your order will then be dispatched to you and/or be ready for you to be picked up at our store. We will always keep you notified of any out of stock products.

• Do you deliver to places far away from your local suburbs?

  Unfortunately at this point of time we are only delivering to local suburbs. When we are more familiar with this new system – we will be branching our delivery service to more areas with Australia Post. We do apologise for any future inconvenience.

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